Privacy Policy

This Privacy Policy explains how Fit Genius FZE collects, uses, stores and shares personal data when you visit our website, apply for or purchase coaching, use our coaching platforms, communicate with our team, or otherwise interact with J Clarke Fitness. It should be read alongside our Online Coaching Agreement and Cookie Policy, where applicable.

1. Who we are

Fit Genius FZE, trading as J Clarke Fitness, is the controller responsible for the personal data described in this Privacy Policy.

Registered address: Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

Contact email: jonathan@jclarkefitness.com

Website: https://jclarkefitness.com

Where applicable law uses different terminology, references to “controller”, “personal data” and “processing” have the equivalent meaning under that law.

2. Scope of this policy

This policy applies to personal data processed in connection with:

• our websites, landing pages, application forms and checkout pages;
• online coaching, programme delivery, check-ins and support;
• our apps, communities, messaging channels and video or call platforms;
• payments, invoices and custom payment arrangements;
• marketing, newsletters, advertisements and social-media activity; and
• business enquiries, complaints and other communications.

Third-party websites and platforms have their own privacy policies. Their processing is governed by those policies when they act as independent controllers.

3. Personal data we collect

3.1 Identity and contact information

• name, date of birth or age;
• email address, telephone number, country and address;
• account identifiers and communication preferences.

3.2 Coaching and profile information

• height, weight, measurements, activity levels, training experience and goals;
• workout records, nutrition logs, check-ins, progress notes and adherence information;
• progress photographs, videos and other content you submit;
• availability, occupation, lifestyle, travel and other circumstances relevant to coaching.

3.3 Health-related information

• injuries, pain, medical conditions, medication, pregnancy status and physical limitations;
• information about sleep, stress, digestion, menstrual cycle or other health matters you choose to provide; and
• information needed to adjust coaching safely and appropriately.

Health-related information may be treated as sensitive or special-category data under applicable law. We process it only where a lawful condition applies, including your explicit consent where required. You are not required to provide information that is irrelevant to coaching, but withholding relevant information may limit our ability to coach safely.

3.4 Payment and transaction information

• programme term, total fee, instalment schedule, coupon or checkout adjustment and payment status;
• billing address, invoices, transaction references and refund records;
• limited card information provided by the payment processor, such as card type and last four digits.

We do not normally receive or store your full payment-card number. Payments are handled by specialist payment processors.

3.5 Website and technical information

• IP address, browser type, device information, operating system and approximate location;
• pages viewed, links clicked, referral source, timestamps and interaction data;
• cookie identifiers, advertising identifiers and analytics data, where permitted.

3.6 Communications and support

• emails, messages, call notes and support requests;
• complaints, feedback and survey responses;
• records of consents, confirmations and contractual discussions.

4. How we collect personal data

We collect personal data:

• directly from you when you apply, purchase, complete onboarding, submit check-ins or contact us;
• from your use of our website, apps and coaching platforms;
• from payment, analytics, advertising and communications providers;
• from publicly available social-media profiles where you interact with us; and
• from a person acting on your behalf, where authorised.

5. Why we use your data and our legal bases

The legal basis depends on the purpose, the information involved and the law that applies to you. The main purposes and bases are set out below.

Purpose	Examples	Typical legal basis
Provide coaching and support	Create programmes, review check-ins, respond to messages, manage access and adapt coaching.	Performance of our contract; legitimate interests; explicit consent or another lawful condition for health data where required.
Manage payments and the agreement	Process payments, instalments, invoices, refunds, pauses, cancellations and disputes.	Performance of our contract; legal obligations; legitimate interests.
Safety and service quality	Review injuries or limitations, maintain records, investigate complaints and improve delivery.	Contract; legitimate interests; legal obligations; explicit consent where required.
Communications	Send service messages, appointment details, check-in reminders and important updates.	Contract; legitimate interests.
Marketing	Send newsletters or offers, build audiences, measure campaigns and show relevant advertising.	Consent where required; otherwise legitimate interests, subject to opt-out rights.
Testimonials and progress content	Publish a client’s name, words, image, progress photo or private message.	Separate, specific consent.
Website operation and security	Provide website functions, prevent misuse, diagnose errors and protect accounts.	Legitimate interests; legal obligations; consent for non-essential cookies where required.
Compliance and legal claims	Keep tax and accounting records, respond to authorities and establish or defend legal claims.	Legal obligations; legitimate interests.

6. Health information and separate consent

We use health-related information only to deliver, personalise and safely manage coaching, and for closely related record-keeping or legal purposes. Where applicable law requires explicit consent, we will collect it separately during onboarding, by email, at checkout or through a written messaging exchange.

You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully. If the information is necessary to provide coaching safely, withdrawing consent may mean that we cannot continue some or all of the service.

7. Testimonials, progress images and marketing content

We will not publicly use your name, image, progress photographs, testimonial, private messages or transformation details unless you give separate, specific permission.

Marketing consent is voluntary and may be withdrawn for future use by emailing us. Withdrawal will not necessarily require us to recall content already lawfully printed, distributed or published before withdrawal, where applicable law permits.

8. Cookies, analytics and advertising

Our website may use cookies and similar technologies. Essential technologies support security, checkout and core website functions. With consent where required, we may also use analytics and advertising technologies to understand website use, measure campaigns, create audiences and display relevant advertisements.

You can manage non-essential cookies through the cookie banner or your browser settings. Blocking some cookies may affect website functionality. More detail should be provided in a separate Cookie Policy or cookie settings panel identifying the technologies currently in use.

9. Who we share personal data with

We may share data only where reasonably necessary with:

• coaches, employees and authorised contractors who need it to provide the service;
• payment processors, accounting and fraud-prevention providers;
• website hosting, cloud storage, email, forms, automation, communications, video and coaching-platform providers;
• analytics and advertising providers, subject to consent requirements;
• professional advisers, insurers, auditors and legal representatives;
• regulators, courts, law enforcement or public authorities where legally required; and
• a purchaser or successor in connection with a genuine business sale, merger or restructuring, subject to appropriate safeguards.

Service providers are required to handle personal data only for authorised purposes and with appropriate confidentiality and security measures, where the law requires such obligations.

We do not sell personal data for money. Some advertising laws may define certain targeted-advertising disclosures more broadly; where applicable, we provide the required controls or opt-outs.

10. International data transfers

Fit Genius FZE is established in the United Arab Emirates and our providers may operate in multiple countries. Your personal data may therefore be accessed, stored or processed outside your country of residence.

Where required, we use lawful safeguards for international transfers. These may include adequacy decisions, approved contractual clauses such as the European Commission’s Standard Contractual Clauses, contractual and technical safeguards, or another transfer mechanism permitted by applicable law. You may contact us for more information about safeguards relevant to your data.

11. Data retention

We retain personal data only for as long as reasonably necessary for the purpose collected, including providing coaching, managing the contract, meeting tax and accounting obligations, resolving disputes and establishing or defending legal claims.

Typical retention approach:

• active coaching records: for the duration of coaching and a reasonable period afterwards;
• contracts, invoices and transaction records: for the period required by tax, accounting and legal rules;
• health and progress information: only while needed for coaching, safety, complaints or legal claims, then deleted or anonymised where appropriate;
• marketing contacts: until you unsubscribe or object, with limited details retained on a suppression list to respect that choice;
• consent records: for as long as needed to demonstrate the permission given and any withdrawal;
• technical and security logs: for a limited period unless longer retention is needed to investigate misuse or an incident.

Retention periods may vary depending on the nature of the record, applicable limitation periods, legal requirements and whether a dispute is ongoing.

12. Security

We use reasonable organisational and technical measures designed to protect personal data, including access controls, authentication, staff and contractor confidentiality, reputable service providers, backups and security monitoring where appropriate.

No online service or storage system is completely secure. You are responsible for protecting your account credentials and notifying us promptly if you believe your account or information has been compromised.

13. Your privacy rights

Depending on the law that applies to you, you may have rights to:

• receive information about how your data is used;
• access a copy of your personal data;
• correct inaccurate or incomplete data;
• request deletion of data;
• restrict or object to certain processing;
• withdraw consent;
• object to direct marketing at any time;
• receive certain data in a portable format;
• not be subject to certain solely automated decisions with significant effects; and
• complain to a relevant data-protection authority.

These rights are not absolute. We may need to verify your identity and may retain information where required by law or for legitimate legal claims. To exercise a right, email jonathan@jclarkefitness.com.

14. Marketing communications

You can unsubscribe from promotional emails using the link in the message or by contacting us. We may still send non-marketing communications about coaching, payments, security, legal updates or an existing purchase.

15. Automated decisions

We do not currently make decisions producing legal or similarly significant effects based solely on automated processing. We may use software, calculators or artificial intelligence to support administrative or coaching tasks, but coaches remain responsible for meaningful coaching decisions where appropriate.

16. Children

Our paid coaching services are intended for adults aged 18 or over unless we expressly agree to work with a younger person and obtain any consent required from a parent or legal guardian. We do not knowingly collect personal data from children where we are not legally permitted to do so. Contact us if you believe a child has provided data improperly.

17. Complaints and regulatory contact

Please contact us first at jonathan@jclarkefitness.com so we can try to resolve any concern. You may also have the right to complain to the UAE Data Office or to the data-protection authority in your country of residence, where applicable.

18. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, providers or legal obligations. The current version will be posted on our website with an updated date. Where a change materially affects how we use existing personal data, we will provide additional notice where required.

19. Contact us

Fit Genius FZE, trading as J Clarke Fitness

Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Email: jonathan@jclarkefitness.com

Website: https://jclarkefitness.com